Terms of Service
Effective Date: March 12, 2026 | Last Updated: March 12, 2026
Welcome to FFL-BRO. These Terms of Service (“Terms”) constitute a legally binding agreement between you (“Subscriber,” “you,” or “your”) and Neefeco, LLC, a Florida limited liability company doing business as FFL-BRO (“Company,” “we,” “us,” or “our”), governing your access to and use of the FFL-BRO software platform, website, and related services (collectively, the “Service”).
By subscribing to, accessing, or using the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree, do not use the Service.
1. Eligibility and Account Registration
1.1 Eligibility. The Service is designed for Federal Firearms License (FFL) holders and firearms industry professionals located in the United States. By using the Service, you represent that you are at least 18 years of age and have the legal authority to enter into these Terms on behalf of yourself or the business entity you represent.
1.2 Account Registration. To access the Service, you must create an account and provide accurate, current, and complete registration information. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
1.3 FFL Verification. We may request verification of your Federal Firearms License status at any time. Failure to provide valid FFL documentation upon request may result in suspension or termination of your account.
2. Description of Service
2.1 Platform. FFL-BRO is a cloud-based business management platform for FFL dealers that includes, depending on your subscription tier: ATF Form 4473 digital processing, electronic Acquisition & Disposition (A&D) bound book management, distributor inventory integrations, customer relationship management (CRM), point-of-sale (POS) functionality, e-commerce tools, firearms transfer tracking, and related dealer management features.
2.2 Availability. We strive to maintain Service availability but do not guarantee uninterrupted access. The Service may be temporarily unavailable due to scheduled maintenance, updates, or circumstances beyond our reasonable control.
2.3 Modifications. We reserve the right to modify, update, or discontinue any feature of the Service at any time. Material changes affecting your subscription will be communicated via email with reasonable advance notice.
3. Subscription Plans and Pricing
3.1 Subscription Tiers. The Service is offered through various subscription plans as described on our Pricing page. Each plan includes specific features and capabilities as outlined at the time of your subscription.
3.2 Pricing Changes. We reserve the right to change subscription pricing with at least thirty (30) days written notice to active subscribers. Price changes take effect at the start of your next billing cycle following the notice period.
3.3 Taxes. Subscription fees do not include applicable taxes. You are responsible for all taxes, duties, and levies imposed by taxing authorities in connection with your use of the Service.
4. Free Trial
4.1 Trial Period. We may offer a free trial period for new subscribers. The duration and terms of the trial will be disclosed at the time of sign-up.
4.2 Trial Conversion. At the end of your free trial, your subscription will automatically convert to a paid subscription at the rate disclosed during sign-up. You will receive an email notification at least seven (7) days before your trial expires, including the exact billing date and a direct link to cancel.
4.3 Trial Cancellation. You may cancel during the trial period at no charge by visiting your account dashboard or contacting support. If you cancel during the trial, you will not be charged.
5. Billing and Payment
5.1 Recurring Billing. By subscribing to a paid plan, you authorize us to charge your designated payment method on a recurring basis (monthly or annually, depending on your selected plan) until you cancel your subscription.
5.2 Payment Processing. Payments are processed through our third-party payment processor. We do not store your full credit card number on our servers. All payment information is handled in compliance with PCI DSS requirements.
5.3 Billing Date. Your billing date is the date you initially subscribed or the date your trial converted to a paid plan. You will be billed on this date each billing cycle.
5.4 Failed Payments. If a payment fails, we will attempt to process the charge again and notify you via email. If payment cannot be collected after reasonable attempts, we may suspend or terminate your access to the Service.
5.5 Billing Confirmations. You will receive a billing confirmation email after each successful charge. Each confirmation will include the amount charged, the next billing date, and a link to manage or cancel your subscription.
6. Cancellation
6.1 How to Cancel. You may cancel your subscription at any time through your account dashboard or by contacting our support team. Cancellation is effective at the end of your current billing period.
6.2 Access After Cancellation. Upon cancellation, you will retain access to the Service through the end of your current paid billing period. After that period ends, your access will be deactivated.
6.3 Data Retention. After cancellation, your data will be retained for thirty (30) days in case you wish to reactivate your account. After 30 days, your data may be permanently deleted. You may request an export of your data at any time before deletion.
6.4 No Cancellation Fees. There are no cancellation fees or early termination penalties for any subscription plan.
7. Refund Policy
Our complete Refund Policy is available at ffl-bro.com/refund-policy and is incorporated into these Terms by reference. Key provisions include:
- 30-day money-back guarantee for new subscribers
- No refunds for partial billing periods after the 30-day guarantee period
- Refunds processed within 5-7 business days to original payment method
8. Acceptable Use
8.1 Permitted Use. The Service is provided solely for lawful business purposes related to the operation of a federally licensed firearms dealership or related firearms industry business.
8.2 Prohibited Conduct. You agree not to:
- Use the Service for any unlawful purpose or in violation of any applicable federal, state, or local law, including but not limited to the Gun Control Act, ATF regulations, and applicable state firearms laws;
- Attempt to gain unauthorized access to any portion of the Service, other accounts, or computer systems;
- Reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code of the Service;
- Reproduce, distribute, sublicense, sell, or resell access to the Service;
- Upload or transmit viruses, malware, or other harmful code;
- Use the Service to store or transmit content that is fraudulent, defamatory, or otherwise objectionable;
- Interfere with or disrupt the integrity or performance of the Service.
9. Data and Privacy
9.1 Your Data. You retain all ownership rights to the data you enter into the Service (“Your Data”). We do not claim any ownership interest in Your Data.
9.2 License to Your Data. You grant us a limited, non-exclusive license to use, process, and store Your Data solely for the purpose of providing and improving the Service.
9.3 ATF Compliance Data. You acknowledge that the Service may store ATF-regulated records including Form 4473 data and A&D bound book records. You are solely responsible for ensuring your use of the Service meets all ATF record-keeping requirements. The Service is a tool to assist with compliance – it does not guarantee compliance.
9.4 Privacy Policy. Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.
9.5 Data Security. We implement industry-standard security measures including 256-bit SSL encryption and regular security audits. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.
10. Intellectual Property
10.1 Our Intellectual Property. The Service, including all software, designs, text, graphics, logos, trademarks, and other content provided by us, is the property of Neefeco, LLC and is protected by applicable intellectual property laws. “FFL-BRO,” “Gun Show BRO,” “POS-BRO,” and related names and logos are trademarks of Neefeco, LLC.
10.2 Limited License. Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for your internal business purposes during your active subscription period.
11. Third-Party Integrations
11.1 Distributor Integrations. The Service may integrate with third-party firearms distributors and other service providers. These integrations are provided as a convenience and are subject to the third party’s own terms and conditions. We are not responsible for the availability, accuracy, or performance of third-party services.
11.2 Payment Processing. Credit card processing is handled by third-party payment processors. Your use of payment services is subject to the payment processor’s terms and privacy policy in addition to these Terms.
12. Disclaimer of Warranties
THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
We do not warrant that the Service will be uninterrupted, error-free, or completely secure. We do not warrant that the Service will meet all ATF compliance requirements – you are responsible for verifying compliance with applicable laws and regulations.
13. Limitation of Liability
13.1 Liability Cap. TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEEFECO, LLC’S TOTAL LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE TOTAL AMOUNT PAID BY YOU FOR THE SERVICE DURING THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.
13.2 Exclusion of Damages. IN NO EVENT SHALL WE BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, BUSINESS OPPORTUNITIES, OR GOODWILL, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
13.3 Regulatory Liability. We shall not be liable for any fines, penalties, or enforcement actions imposed by the ATF, state regulators, or any other governmental body arising from your use of or reliance on the Service.
14. Indemnification
You agree to indemnify, defend, and hold harmless Neefeco, LLC, its officers, directors, employees, and agents from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to: (a) your use of the Service; (b) your violation of these Terms; (c) your violation of any applicable law or regulation; or (d) any third-party claim related to Your Data.
15. Dispute Resolution – Binding Arbitration
PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT.
15.1 Mandatory Binding Arbitration. Any dispute, controversy, or claim arising out of or relating to these Terms, the Service, or the relationship between you and Neefeco, LLC, including disputes regarding the validity, scope, or enforceability of this arbitration provision, shall be resolved exclusively through binding arbitration conducted in Pinellas County, Florida.
15.2 Arbitration Rules. Arbitration shall be administered by the American Arbitration Association (“AAA”) under its Commercial Arbitration Rules then in effect, or by another mutually agreed-upon arbitration provider. The arbitration shall be conducted by a single arbitrator.
15.3 Pre-Arbitration Dispute Resolution. Before initiating arbitration, the parties agree to attempt to resolve any dispute informally by contacting the other party in writing. If the dispute is not resolved within thirty (30) days of receipt of written notice, either party may proceed to arbitration.
15.4 Arbitration Location. All arbitration proceedings shall take place in Pinellas County, Florida, unless the parties mutually agree to an alternative location or virtual proceeding.
15.5 Arbitrator’s Authority. The arbitrator shall have exclusive authority to resolve any dispute, including questions of arbitrability. The arbitrator may award any relief that a court of competent jurisdiction could award, including injunctive relief.
15.6 Costs. Each party shall bear its own costs and attorneys’ fees in connection with the arbitration, except as otherwise provided by the arbitrator’s award or applicable law.
15.7 Class Action Waiver. YOU AND NEEFECO, LLC AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING.
15.8 Enforceability. If any portion of this Section 15 is found to be unenforceable, the remainder of this section shall remain in full force and effect.
15.9 Exceptions. Notwithstanding the foregoing, either party may seek injunctive or other equitable relief in any court of competent jurisdiction in Pinellas County, Florida, to prevent the actual or threatened infringement of intellectual property rights or to address breaches of confidentiality obligations.
16. Governing Law
These Terms shall be governed by and construed in accordance with the laws of the State of Florida, without regard to its conflict of law provisions. To the extent that any legal proceeding is permitted outside of arbitration (as set forth in Section 15), such proceeding shall be brought exclusively in the state or federal courts located in Pinellas County, Florida, and you consent to the personal jurisdiction of such courts.
17. General Provisions
17.1 Entire Agreement. These Terms, together with the Privacy Policy and Refund Policy, constitute the entire agreement between you and Neefeco, LLC regarding the Service and supersede all prior agreements and understandings.
17.2 Severability. If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
17.3 Waiver. Our failure to enforce any provision of these Terms shall not constitute a waiver of that provision or any other provision.
17.4 Assignment. You may not assign or transfer these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets.
17.5 Force Majeure. We shall not be liable for any failure or delay in performing our obligations due to circumstances beyond our reasonable control, including but not limited to natural disasters, acts of government, internet outages, or third-party service failures.
17.6 Notices. We may provide notices to you via email to the address associated with your account. You may provide notices to us at the contact information below.
17.7 Amendments. We may update these Terms from time to time. Material changes will be communicated to active subscribers via email at least thirty (30) days prior to taking effect. Your continued use of the Service after the effective date of any changes constitutes acceptance of the updated Terms.
18. Contact Information
Neefeco, LLC
d/b/a FFL-BRO
St. Petersburg, FL 33701
Email: support@ffl-bro.com
Phone: (813) 360-1280
Hours: Monday – Friday, 9:00 AM – 6:00 PM ET
Website: ffl-bro.com