CUSTOMER RETENTION

Loyalty-BRO & Memberships

Turn first-time buyers into loyal regulars. Points programs, VIP memberships, and exclusive perks that keep customers coming back — and spending more.

67%Higher Retention
2.5xMore Purchases
23%Higher AOV
AutoTracking

Customers Leave for $5

🚶

No Reason to Return

They bought a gun from you. Great. But why should they come back? The shop down the road is $10 cheaper on ammo.

🏷️

Racing to the Bottom

Competing on price alone is a losing game. Big box stores will always undercut you. You need something else.

💔

One and Done

Average gun owner buys 2-3 firearms over a lifetime. If you only get one sale, you’re leaving money on the table.

📊

No Customer Data

You don’t know who your best customers are, what they buy, or how often. Can’t reward what you can’t measure.

Build Loyalty That Lasts

Give customers reasons to choose you every time — even when competitors are cheaper.

Points Program

Earn points on every purchase. Redeem for discounts, free accessories, range time, or class credits. Customers love watching points grow.

👑

VIP Tiers

Bronze, Silver, Gold, Platinum — unlock better perks as spending increases. Status drives behavior.

💳

Membership Plans

Monthly/annual memberships with exclusive benefits: member pricing, priority transfers, free range time, class discounts.

🎁

Exclusive Perks

Members-only sales, early access to new inventory, birthday rewards, referral bonuses. Make them feel special.

Points Program

How It Works

🔫 Firearm purchase +100 points per $100
🎯 Accessories & ammo +50 points per $100
🎓 Training class +200 bonus points
👥 Refer a friend +500 bonus points
Leave a review +100 bonus points

Redemption Options

500 pts $5 off any purchase
1,000 pts Free cleaning kit
2,500 pts $25 store credit
5,000 pts Free basic class
10,000 pts $100 store credit

Membership Tiers

BRONZE

$0 – $499/year

  • Earn 1 point per $1
  • Birthday 10% off coupon
  • Member newsletter
SILVER

$500 – $1,499/year

  • Earn 1.5 points per $1
  • 5% off accessories always
  • Free transfers (up to 3/year)
  • Priority service
GOLD

$1,500 – $4,999/year

  • Earn 2 points per $1
  • 10% off accessories always
  • Unlimited free transfers
  • VIP sale early access
  • Free basic class annually
PLATINUM

$5,000+/year

  • Earn 3 points per $1
  • 15% off accessories always
  • Cost + 10% on firearms
  • Dedicated rep
  • Exclusive events access
  • Annual appreciation gift

Paid Memberships

🎯 Range Club

$29/month

  • Unlimited range time
  • 10% off ammo
  • Free gun rentals (2/month)
  • Guest passes (2/month)

🏆 Elite Club

$99/month

  • Everything in VIP Club
  • Cost + 5% on firearms
  • Private range sessions
  • Gunsmithing discount
  • Exclusive events

You customize the plans, pricing, and perks. These are just examples.

Automatic Everything

✓ Auto Point Earning

Points added automatically at checkout. No cards to stamp, no manual entry.

✓ Auto Tier Upgrades

Hit the spending threshold? Customer automatically upgraded and notified.

✓ Auto Membership Billing

Monthly/annual charges processed automatically. Failed payment? System retries and alerts.

✓ Auto Communications

Welcome emails, point balance updates, tier upgrades, expiring rewards — all automated.

Member Portal

Welcome back, John! 👋

GOLD MEMBER
2,450 Points Balance
$1,847 YTD Purchases
$153 Until Platinum

Stop Competing on Price. Start Building Loyalty.

Loyalty-BRO: Give customers a reason to always choose you.

Request Demo View Pricing

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Stay Updated

Join 1,000+ FFL dealers getting the latest updates, compliance tips, and exclusive offers.

New feature alerts
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Early access deals

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